FULFILLMENT AND RETURNS
Order Fulfillment | Return Policy | Return Procedure
Once the order is placed, allow 5 to 15 business days to be shipped. If an item is no longer available you will be refunded. If the item is delayed we will give you the option of canceling or waiting.
Standard delivery orders are shipped via United Parcel Service or USPS. An email will be sent to you with the UPS tracking number and expected date of delivery. We cannot ship to PO boxes.
Once an order is processed, you will receive two emails. The first confirms your order is processed and the second confirms shipping information.
We will not be accepting return of goods until further notice due to the COVID-19 pandemic.
Gift Cards have some restrictions: You may not use coupons and other discounts or promotions to purchase Gift Cards; Gift Cards may only be applicable to purchase products on our website and in our Manhattan-based locations. If you would like to purchase a gift card for a suburban location, please contact that store directly. Gift Cards are non-refundable and non-replaceable if lost.