Returns policy

Returns & Exchanges

All sales are final. However, items may be exchanged for a different size or returned for store credit within 14 days of purchase.

Store credit

• Store credit is redeemable exclusively at our boutique locations and cannot be used online.
• Store credit must be used within 1 year from the date you receive it.

How to request an exchange or store credit

Email us at business@pookieandsebastian.com within 14 days of purchase. Include your order number, the item, and whether you'd like a different size or store credit. Our team will confirm availability and walk you through the next steps.

Conditions

• Items must be unworn, unwashed and in their original condition, with all tags and labels attached.
• Size exchanges are subject to availability. If the size you want isn't available, we can offer store credit instead.
• The customer pays all shipping costs for exchanges and returns, including sending the original item back and shipping the replacement. We recommend a trackable shipping service or shipping insurance, as we can't guarantee we'll receive a returned item.

Items that can't be exchanged or returned

• Items that have been customized, personalized or altered.
• Undergarments, swimwear and earrings, for hygiene reasons.
• Gift cards.

Returning a gift

Returned gifts are credited as Pookie & Sebastian store credit, which you can use in any of our boutiques. You'll need the gift receipt or store receipt.

Exceptional circumstances

For exceptional circumstances or special requests, contact us directly at business@pookieandsebastian.com and we'll help.