Shipping policy

ORDER FULFILLMENT

Once the order is placed, a processing of your order will begin. You can expect to receive merchandise within 4 to 12 business days upon payment fulfillment. We send merchandise out as quickly as possible, so yes, you may receive the items sooner, we do not wish to disappoint so we give you a maximum leeway time in the event of an unforeseen circumstance.

If you have ordered an item that is no longer available or is delayed, we will notify you via email and provide a refund if the item is unavailable. 

Standard delivery orders are shipped via United Parcel Service. An email will be sent to you with the UPS tracking number and expected date of delivery. Please note that we cannot ship to PO boxes. Standard shipping is free on all orders over $100.

You will receive two emails after your order has been placed. The first confirms that your order was received and accepted and the second confirms that your order has been shipped and will be accompanied with a UPS tracking number.

ITEM OUT OF STOCK
Our system will not allow you to purchase items out of stock, however, we do encourage you to send an email to us indicating items of interest. Our online endeavor is a new adventure for the staff at Pookie, we appreciate your patience and understanding as we work thru the technical development. Please let us know how it’s going, your input is most welcome and your ideas are always valued. For inquiries, please send emails to:

business@pookieandsebastian.com

RETURNS & EXCHANGES

All sales are final. However, items may be exchanged for a different size or returned for store credit within 14 days of purchase. Store credit is redeemable only at our boutiques and must be used within 1 year. See our full Returns & Exchanges policy.