Discover what's new at Pookie

Once your order is placed and payment is confirmed, we begin processing right away. Most orders arrive within 4–12 business days, and often sooner. All orders ship via UPS, and we'll email you a tracking number as soon as your package is on its way. We're unable to ship to PO boxes. You'll receive two emails: one confirming your order, and a second with UPS tracking once it ships.

All sales are final. However, items may be exchanged for a different size or returned for store credit within 14 days of purchase. Store credit can be used only in our boutiques, not online, and must be used within 1 year of receiving it. Items must be unworn, with all tags attached. Customized or altered items, undergarments, swimwear and earrings can't be exchanged or returned, for hygiene reasons. Return shipping is the customer's responsibility. For exceptional circumstances or special requests, email us at business@pookieandsebastian.com. See our full Returns & Exchanges policy.

Email us at business@pookieandsebastian.com within 14 days of purchase. Include your order number, the item, and whether you'd like a different size or store credit. Our team will confirm availability and walk you through the next steps. We recommend a trackable shipping service when sending your item back, as we can't guarantee receipt of returned packages.

Pookie & Sebastian gift cards are delivered digitally and make an easy gift when you're not sure which piece someone will love. Treat your gift card like cash — it can't be replaced if lost or stolen, and it's non-returnable. Gift cards can't be purchased using coupons, discounts, or promotions. Returning a gift you received? With a valid gift or store receipt, we'll issue store credit you can use in any of our boutiques.