Contact Us
Styling advice, help with an order, or just want to say hello — we would love to hear from you.
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Use the form below. We typically reply within 1–2 business days.
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Call or visit a boutique
Roslyn Heights — Long Island
154 Mineola Avenue Unit B
Roslyn Heights, NY 11577
(516) 403-2073
Hours
Mon–Sat 10am–6pm
Sun 11am–6pm
Town Center Mall — Boca Raton
6000 Glades Road, Unit 1084
Boca Raton, FL 33431
(561) 757-4344
Hours
Mon–Thu 10am–8pm
Fri–Sat 10am–9pm
Sun 11am–7pm
River Market — Fort Lauderdale
2356 N Federal Hwy
Fort Lauderdale, FL 33305
(954) 740-2608
Hours
Mon–Sat 10am–8pm
Sun 12pm–7pm
The Gardens Mall — Palm Beach Gardens
3101 PGA Boulevard Unit 203
Palm Beach Gardens, FL 33410
(561) 557-7907
Hours
Mon–Sat 10am–8pm
Sun 12pm–6pm
The Plaza — Delray Beach
1728 S Federal Highway
Delray Beach, FL 33483
(561) 774-3192
Hours
Mon–Sat 10am–8pm
Sun 12pm–6pm
FAQ
You'll receive two emails: one confirming your order was received, and a second with your UPS tracking number once it ships.
Email us at business@pookieandsebastian.com as soon as possible with your order number. We'll do our best to update the address before your order ships; once it has shipped, we can't change it.
Yes. International orders are processed by our partner Global-e, which shows your local prices, duties, taxes and delivery options at checkout.
Free standard shipping on orders over $100. Orders ship via UPS and arrive within 4–12 business days, and we'll email you a tracking number once your order ships. We can't ship to PO boxes.
All sales are final. However, items may be exchanged for a different size or returned for store credit within 14 days of purchase. Store credit can be used only in our boutiques, not online, and must be used within 1 year of receiving it. Items must be unworn, with all tags attached. Customized or altered items, undergarments, swimwear and earrings can't be exchanged or returned, for hygiene reasons. Return shipping is the customer's responsibility. For exceptional circumstances or special requests, email us at business@pookieandsebastian.com. See our full Returns & Exchanges policy.
Email us at business@pookieandsebastian.com within 14 days of purchase. Include your order number, the item, and whether you'd like a different size or store credit. Our team will confirm availability and walk you through the next steps. We recommend a trackable shipping service when sending your item back, as we can't guarantee receipt of returned packages.