Privacy Policy

Privacy Policy

At pookie&sebastian, your privacy matters to us. We are committed to protecting the personal information you share and ensuring that it is used responsibly. When you interact with our website, we may collect details such as your name, email address, billing and shipping information, phone number, order history, and payment method. This information is used strictly to process your purchases, provide customer support, and enhance your shopping experience.

We also use cookies and similar technologies to understand how visitors interact with our site. These tools help us improve navigation, personalize your experience, and show you relevant ads on other websites. In some U.S. states, this kind of data sharing may be considered a “sale” or “targeted advertising.” Depending on where you live, you may have the right to opt out of this type of activity. If you'd like to exercise that right, you can contact us directly or enable the Global Privacy Control (GPC) signal on your browser, which we recognize and honor where required.

Your payment information is always encrypted and processed securely through trusted payment gateways. We never store credit card numbers or sensitive payment credentials on our own servers. Our website uses SSL (Secure Socket Layer) encryption to protect your personal data and ensure safe transactions from start to finish.

We never sell or rent your personal information to third-party companies. We may share necessary details only with trusted service providers—such as payment processors, shipping carriers, or marketing platforms—to help us fulfill your order and keep improving your experience with us.

In line with updated privacy laws in states like California, Florida, Colorado, and Virginia, you may have rights related to your personal data. These may include the right to access, correct, or delete your information; to limit the use of certain sensitive data; or to opt out of data sharing for advertising purposes. If we deny any privacy-related request, you also have the right to appeal our decision. To exercise any of these rights, or to ask questions, feel free to contact us at business@pookieandsebastian.com.

We do not knowingly collect or use sensitive personal information—such as biometric data, precise geolocation, or facial recognition—unless required to provide a service or unless you’ve given clear consent. If you’re located in Florida, you may have additional rights under the Florida Digital Bill of Rights. We comply with all applicable state laws and are committed to full transparency with our customers.

From time to time, we may update this Privacy Policy to reflect changes in legal requirements or our internal practices. When we do, we’ll update the effective date on this page. We encourage you to review this policy periodically so you’re aware of how your data is being handled.

If you have any questions or concerns about this policy or how we use your information, please don’t hesitate to reach out to us at business@pookieandsebastian.com. We're here to help, and we’re always happy to make your shopping experience with pookie&sebastian feel secure, stylish, and personal.