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Once your order is placed and payment is confirmed, we begin processing right away. Most orders arrive within 4–12 business days, and often sooner. All orders ship via UPS, and we'll email you a tracking number as soon as your package is on its way. We're unable to ship to PO boxes. You'll receive two emails: one confirming your order, and a second with UPS tracking once it ships.

All online purchases are final sale — we don't offer returns or refunds. The one exception is sizing: if an item doesn't fit, we'll exchange it for the same style in a different size, subject to availability. Items must be unworn, unused, and in original condition with all tags attached. Some categories can't be exchanged for hygiene and other reasons, including undergarments, swimwear, jewelry, sale items, and special-occasion pieces. Return shipping is the customer's responsibility.

Email us at business@pookieandsebastian.com within 1 day of receiving your order. Include your order number, the item you'd like to exchange, and the size you'd like instead. Our team will confirm availability and walk you through the next steps. We recommend a trackable shipping service when sending your item back, as we can't guarantee receipt of returned packages.

Pookie & Sebastian gift cards are delivered digitally and make an easy gift when you're not sure which piece someone will love. Treat your gift card like cash — it can't be replaced if lost or stolen, and it's non-returnable. Gift cards can't be purchased using coupons, discounts, or promotions. Returning a gift you received? We'll issue store credit with a valid gift or store receipt.